Frequently asked questions


Get the answers you need to help you better understand the ins and outs of our automated records management system and information management solutions



Get your live demo

Yes, Records365 is hosted on Microsoft Azure.

RecordPoint no longer offers on-premises deployment. 

Records365 is hosted on Microsoft Azure, in data centers residing in four major geographical regionsNorth America, Canada, Europe, and Asia Pacific.

We provide an evergreen SaaS solution. That means we handle the heavy lifting for you. There’s no need for you to worry about upgrades, patches, or hot fixes—we do it all with zero downtime, so you can keep managing your information 24/7/365. 

Yes. The classification intelligence module uses machine learning to auto classify records, dataand content. Our offerings also include redundant, obsolete, and trivial (ROT) data analysis and identification of PII (personally identifiable information) and PCI (payment card industry).  

Yes. Check out a list of our current out-of-the-box connectors. New connectors are added to our product road map based on customer demand.

Yes. The physical records module is included in every subscription plan and helps you manage physical records and digital records together within one automated records management system. 

Records365 is invisible to end users, so there’s no training required. Records are ingested and managed wherever they’re created and saved, so there’s no disruption to end-user workflows.  

An instance of Records365 can be activated within minutes. For a typical customer, configuration, testing, and deployment usually takes 1015 days to be live in production and actively managing records. RecordPoint support and our dedicated services teams are available to guide this process.  

Migration is a common element of any records management program. Check out our Compliant Migration as a Service approach, which reduces the costs, effort, and overall duration of a typical migration.  

Keeping a copy of the binary data within a record in Records365 is optional but recommended for auto classification accuracy and additional data protection.  

Absolutely. Records365 is SOC-2 Type 2certified and penetration-tested on a regular basis. Check out all our security controls. 

Yes, we meet ISO 15489. We also meet the following compliance requirements: ISO 16175, ANSI, IS40, Sarbanes-Oxley, VERS, MoReq2010, HIPAA, NARA, 21 CFR 11, and FIPS. Let us know if you don’t see the particular requirement you’re looking for. 

Our automated records management system supports multiple languages, although at this point the classification intelligence AI module supports English only. Contact us if you’d like to discuss future product road map considerations for other languages.  

No. Records365 is licensed to your organization regardless of the number of employees or users, and subscription cost is based on data volume. Plans are designed to be flexible to your needs as your data grows.  

Every subscription plan comes with an allotment for disposal certificates in addition to the entitlement for managed records. We can also employ ROT analysis to help you remove redundant, obsolete, and trivial data so you only manage what’s important.  

You bet! Records365 is VEO-certified and provides out-of-the-box capabilities to produce and extract “VERS Encapsulated Objects” for defensible transfer.  

Records365 is fully integrated with Microsoft Power BI and comes with a range of out-of-the-box reports, including data growth metrics, classification accuracy, and the always important disposal report.  

Of course! RecordPoint publishes all our step-by-step guides on our Knowledgebase. Check back regularly as the site is updated every time we release new features. 

Definitely. Our information management services use a fully responsive design, so you can access it with your phone or tablet and browse records from the comfort of your living room. 

 

Don’t see the answer you need? Contact us here, or learn even more through a personalized demo.