RMaaS Prerequisites

The following must be in place ahead of the RMaaS service commencing: 

  • Records365 implementation complete; 
  • Retention and disposal schedule established in Records365; 
  • Rules exist within Records365; 
  • An agreed process exists for approval for disposal of records and has been communicated to RecordPoint; 
  • Health Check completed by RecordPoint of Records365; 
  • Access to Records365 production instance has been provided to nominated RecordPoint staff by customer; 
  • % of existing records classified is within 10% of SLA; 
  • Physical records module has been fully setup if the optional physical records activity is part of the service; 
  • Classification Intelligence module has a minimum 6 trained categories if part of scope 
  • Customer has Zendesk Access