The following must be in place ahead of the RMaaS service commencing:
- Records365 implementation complete;
- Retention and disposal schedule established in Records365;
- Rules exist within Records365;
- An agreed process exists for approval for disposal of records and has been communicated to RecordPoint;
- Health Check completed by RecordPoint of Records365;
- Access to Records365 production instance has been provided to nominated RecordPoint staff by customer;
- % of existing records classified is within 10% of SLA;
- Physical records module has been fully setup if the optional physical records activity is part of the service;
- Classification Intelligence module has a minimum 6 trained categories if part of scope
- Customer has Zendesk Access