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RecordPoint Fair Use Policy
This RecordPoint Fair Use Policy (“Fair Use Policy”) accompanies the RecordPoint Subscription Terms and Conditions, available on our website or a successor URL (the “Agreement”) entered into between you (“Customer”) and RecordPoint Limited (“Supplier” or “RecordPoint”). Capitalised terms used in this Fair Use Policy that are not defined herein have the meanings given to them in the Agreement.
The Supplier provides various Services, including multi-tenanted SaaS solutions. Through this fair use policy, we seek to ensure an optimal, fair, user experience and support experience for all our customers. We do not charge extra fees for storage or extra hidden charges when the services are used reasonably and commonly. However, to maintain that position (the lack of hidden charges) we need to ensure that the provision of our services is not monopolised by a small subset of customers. Ultimately, the provision of the Services must be commercially viable, fair, and transparent.
That’s why we monitor many Services and technical usage according to a Fair Use Policy. This Fair Use Policy has been created to prevent improper use of the software or abnormal use of Services, so we can offer all our customers an excellent user experienc. The Fair Use Policy for our Services comprises, but is not limited to, elements such as support, storage, traffic and compute – this includes for example file storage, database size, the amount of internal and external network traffic including web traffic, and the amount of and length of data transations – including CPU time, memory use and queue lengths across all Services.
RecordPoint does not charge extra costs when the Services are used reasonably and normally. When we determine the scope of Fair Use we take into account your contract, the observed use of RecordPoint customers, technical advances and the current price rate of all necessary assets. We’ll adjust these values when there is reasonable cause. In general, this will often mean expansion and raising of thresholds and reducing the cost of excessive use, as a result of lower costs of cloud storage and cloud computing. We will inform you in a timely fashion when these changes affect your costs or use. When we detect something out of the ordinary in your RecordPoint SaaS environment or Service usage, we’ll contact you to discuss the situation and potential alternatives. In extreme cases, we may be required to limit the Service usage (e.g. limit or throttle your access to support, available storage, bandwidth, database usage, API usage or allowed emails). Alternatively, we may discuss with you options for temporarily isolating your system from other multi-tenanted users and/or for a fee provide a dedicated arrangement for some or all of your Services.