Service Updates

Maintenance Windows

Maintenance windows enable planned service interruptions so that essential maintenance, repairs, housekeeping or service upgrades can be carried out.

Such windows will be raised and notified through the change management process. Notification and approval will include, but not be confined to, the primary customer contact.

Service Updates

Records365 is an evergreen service and service updates are regularly applied to Records365. Service updates incur no downtime and the Records365 will remain available for the duration of the update being applied.

In special circumstances, RecordPoint may need to perform more complex service updates where the Records365 becomes temporarily unavailable. In such cases, RecordPoint will schedule a maintenance window.