RecordPoint Customer Onboarding Service Description

Introduction

At RecordPoint, we understand the experience you have using our Platform is critical in the success of your data governance needs. That is why we have designed our Customer Onboarding service to ensure you have a smooth, hassle-free experience from the moment you sign your contract.  Our goal is to create a positive and lasting impression, ensure your business outcomes are achieved and set the stage for a long and mutually beneficial partnership.

Service Highlights

Custom Onboarding Journey

‍We believe one size does not fit all. We work closely with you to understand your goals and outcomes and adapt the onboarding journey to meet them.

Account Manager

‍Your Account Manager will partner with you during onboarding and through your partnership with RecordPoint. They are your main point of contact and escalation path.

Onboarding Experts

‍Our RecordPoint experts provide guidance, answer questions, and offer support throughout the onboarding process.

Data Migration Solutions

‍If data migration is required, our team will plan and execute the process meticulously, ensuring your data is secure and efficiently migrated.

Business Outcomes

‍Our goal is to ensure that the business outcomes and success criteria defined at the start of the onboarding process are achieved in a timely manner.

Configuration

‍We configure RecordPoint to match your organizations needs, ensuring you achieve your business outcomes and comply with data governance requirements.

Feedback Loops

‍We establish feedback mechanisms to continuously improve the onboarding process. Customer input is invaluable; we use it to make necessary adjustments and enhancements.

Security and Compliance

‍We prioritize data security and compliance, ensuring that your information is protected throughout the onboarding process.

Service Overview

The RecordPoint Customer Onboarding service commences once your RecordPoint subscription agreement is countersigned with the goal of having content in the RecordPoint Platform as quickly as possible, to deliver value and ROI.

Welcome Email

‍You will receive a welcome email from your Account Manager welcoming you to RecordPoint and outlining your customer onboarding experience.

Tenant Provisioning

‍Instructions for how to provision your test and production tenants will be sent ahead of the kick-off meeting for you to action.

Onboarding Kick-off‍

The onboarding kick-off meeting is designed to review and agree:

1. Success criteria and business outcomes.

2. Tenant provisioning steps to complete.

3. Key customer resources for onboarding and configuration.

4. Key resources for onboarding and configuration.

5. Onboarding configuration service.

6. Next steps.

Onboarding‍

RecordPoint onboarding experts will work with you to provision your tenants, enable connectors, and bring the back catalog of content into RecordPoint. Once this is complete, you will be handed over to your nominated configuration delivery service.

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LAST UPDATED 13 DECEMBER 2023