RMaaS Features 

The following table describes what standard capabilities are included in each RMaaS Plan.  For more information on RMaaS plans please see commercial model. 

Activity Silver Service Gold Service Platinum Service 
Application and maintenance of retention and disposal schedules 2 changes(modification or addition) to existing version schedule per year Up to 5 changes (modification or addition) to existing version schedule per year  Up to 10 changes(modification or addition)  to existing version schedule per year 
Review and maintenance of rules Up to 35 rule changes per month Up to 50 rule changes per month Up to 75 rule changes per month 
Management of all auto-classification rulesets (Review of unclassified data) Review of unclassified records and make recommendations for classification for up to 8 hours per month Review of unclassified records and make recommendations for classification for up to 8 hours per month Review of unclassified records and make recommendations for classification for up to 8 hours per month 
Management of legal holds in Records365 on approval from legal Up to 5 holds per month Up to 10 holds per month Up to 15 holds per month 
Assistance with Freedom of Information (FOI) requests 1 FOI Request with 3 changes per month 2 FOI Request with 6 changes per month 3 FOI Request with 6 changes per month 
Defensible disposition of all records approved for disposal (on business approval 500 aggregation disposals per month 750 aggregation disposals per month 1000 aggregation disposals per month 
Identification of new electronic repositories that do not have records management applied (within their existing connectors) Up to 10 sites /folders/mailboxes per month Up to 25 sites/folders/mailboxes per month Up to 50 sites/folders/mailboxes per month 
Collaboration with key stakeholders responsible for managing your SharePoint or other electronic repositories, to ensure that your systems are aligned to drive effective records management One session per month for up to 2 hours per content source One session per month for up to 2 hours per content source One session per month for up to 2 hours per content source 
Service Level Report of what has been completed this month, plans for next month and risks and issues One report per month One report per month One report per month 
General Maintenance Up to 4 hours per month Up to 4 hours per month Up to 4 hours per month 
Management of Security Profiles  Maintain or create up to 5 profiles per month Maintain or create up to 10 profiles per month 

 

The following table describes the optional services available in each RMaaS plan:

Activity Silver Service Gold Service Platinum Service 
Management of physical records Setup / Configuration Up to 5 loan request tracking and follow-up per month  

Up to 5 updates of locations per month 

Up to 5 updates of templates per month 

Up to 7 loan request tracking and follow-up per month 

Up to 7 updates of locations per month 

Up to 7 updates of templates per month 

Up to 10 loan request tracking and follow-up per month 

Up to 10 updates of locations per month 

Up to 10 updates of templates per month 

Review and Maintenance of Exchange Filters Up to 5 filters updated/added per month Up to 7 filters updated/added per month Up to 10 filters updated/added per month 
Classification Intelligence Training  Training Classification Intelligence for up to 4 hours per month Training Classification Intelligence for up to 8 hours per month 
NAP Delete  Deletion of up to 200K records per month on approval from business Deletion of up to 400K records per month on approval from business