Records365 provides a comprehensive Audit Log of all actions that take place on a record, both in the Content Source (where supported by each connector) and in the Records365 platform itself.

Each record within Records365 maintains its own unique audit log, which merges together the list of all audited activities from the Content Source and the Records365 platform. These activities might include a document being viewed or checked out in the Content Source, or being reclassified in Records365.

Viewing the Audit Log

To view the Audit Log for a record, click on the Audit tab when viewing the Record Details page.

Each row in the Audit page provides the details of an action that was performed on the Record. The details include when did the action occur, who performed it, the type of action, where did it occur (Source) and a description.

The Source column shows whether the audit is coming from Records365 (Records Management Platform) or from your Content Source. The Action column shows the Audit Event type.

Audit event types

Filtering Event Types

When there are several audit events, you can use the Filter panel above the Audit events table to filter specific audits for a Record. The filtering feature looks up partial matches for the text (you input in the filter panel) in the Action column of the Audit tab, and displays only relevant audit events.

Below is a list of what each Audit Log entry means specifically in Records365:

Audit Event TypeOperations to be AuditedUsernameDescription
Record CreatedWhen a Record is created in Records365.The name of the connector or module responsible for creating the record.[objectType] [title] was Created by [userName]
Record ViewedWhen a Record is viewed in Records365.Name of the Azure Active Directory user who viewed the record in Records365.[objectType] [title] was Viewed by [userName]
Record ModifiedWhen a Record is modified in Records365. This also creates a new version of the record.Either the name of the connector or module responsible for updating the record, or System for internal operations.[objectType] [title] was Edited by [userName]
Record Added to FreezeWhen a record is added to a freeze.The logged in user who added the record to the freeze.[objectType] [title] was added to freeze [freeze title] by [userName]
Record Removed from FreezeWhen a record is removed from a freeze.The logged in user that removed the record from the freeze.[objectType] [title] was removed from freeze [freeze title] by [userName]
Record Access ModifiedWhen new groups or users have been given access to the item.The logged in user that added/removed users/ groups to the Physical Profile Security Trimming section.Access to [objectType][title] has been modified by [UserName]:  [group /user email] [action], [group / user email] [action].

*action can be: added or removed

Record Retention Schedule UpdatedWhen a record’s retention schedule is updated via the Record Category view.The logged in user that updated the retention schedule.[objectType] [title] retention schedule was updated by [userName]
Record ExportedWhen a record is exported in Records365.The logged user that triggered the action for exporting the record.[objectType] [title] was Exported to [Export Format] by [userName]. Reason: [Export Reason]
Record Sent for LoanWhen the entire loan request is checked out, and all the items within it are updated with this audit event.The logged in user that initiated the checkout event.Record Sent for Loan [Loan ID] by [userName]
Record Returned from LoanWhen the entire loan request is returned, and all the items within it are updated with this audit event.The logged in user who initiated the return event.Record Returned from Loan [Loan ID] by [userName]
Record Disposal RejectedWhen one of the approvers rejects the record for disposal.The logged in user who rejected the disposal (Disposal Approver).[objectType] [title] was Rejected for disposal by [userName] with comments: “[Disposal Approver Comments]”
Record Destroy InitiatedWhen a user clicks confirm for the disposal confirmation and the status is changed to ‘Destroy In-Progress’.The logged in user that initiated the destroy event.[objectType] [title] was submitted for disposal by [userName] with comments: “[Disposal Comments]”
Record DestroyedWhen the Record status is changed to ‘Destroyed’.The logged in user that initiated the destroy event.[objectType] [title] was destroyed by [userName]
Record Destroy FailedWhen the Record status is changed to ‘Destroyed Failed’.The logged in user that initiated the destroy event.[objectType][title] submitted for destruction by [userName] was not destroyed. Reason: {connector failure message}