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Support options

In addition to the standard support included in your annual maintenance, we offer extended support for customers to help resolve any issues that impact Records365 performance and functionality.

All RecordPoint customers have access to our online Knowledgebase for managing service desk tickets and accessing detailed product documentation. If you are an existing customer who needs help accessing your Knowledgebase login credentials, please contact us and we’ll be happy to help.

Extended RecordPoint customer support also includes access to our support desk with how-to assistance, system health checks, training, and upgrades.

For phone support, please call your respective region;

Americas +1 425 453 1461

Asia Pacific  +61 2 8006 9730

Europe +44 117 318 0540

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Implementation support

All RecordPoint customers have access to our Implementation Framework, a set of well-defined documentation, processes and methodologies to support the deployment and configuration of RecordPoint as part of your broader SharePoint platform.

The Framework covers everything from setting up your project for success, making sure you have the right resources and skills, best practice approaches to the design of SharePoint and RecordPoint, through to installing and configuration of the product and finally training and change management.

Migration support

Migrating content from your existing system is a key part of many projects. RecordPoint has experience in assisting customers to migrate from their legacy systems. We provide a range of techniques and tools including our fully documented API to help migrate content into your new SharePoint/RecordPoint solution.

RecordPoint and our extensive partner network have considerable experience in approaching not only the technical aspects of migration but also advising on some of the business considerations, ensuring you only migrate what you need to and minimizing the impact of migration tasks on the project.

Online resources

We have a suite of helpful resources available online for both existing customers and those who are still getting to know our products.