Customer Success Manager

Seattle

What you’ll do:

  • Drive usage of our product within our customers to ensure value is realized and churn is not an option
  • Manage Customer Health across a portfolio of accounts
  • Identify accounts at risk, and drive remediation plans – Every day is renewal day, and early identification of issues is key to our strategy
  • Identify accounts with appetites to increase their value of our solutions through greater usages plans and new products
  • Demonstrate a deep understanding of all RecordPoint products in order to recommend and communicate solutions and strategies to customers
  • Work with our Delivery team to ensure that success is identified, and all customers are fully deployed and operational on time
  • Manage the renewal process with a goal of 100% retention – Remember, every day is renewal day, so a renewal should not be a fire drill
  • Advocate for customers internally to our product and field teams – Identify trends of customers’ needs, and recommend identified valuable features and functionalities
  • Own customer problems and escalations and ensure that they are appropriately managed through to a successful and commercial conclusion

What you’ll get:

  •  A competitive salary in a fast-growing start-up environment
  • Flexible work life balance
  • Opportunities to grow and develop

What you’ll need to be or have:

  • A relationship builder – The ability to quickly develop rapport and become the customer’s trusted advisor
  • A skilled negotiator – Work with customers and arrive at a solution that works for both the customer and RecordPoint
  • A Problem Solver – The ability to apply a consultative approach to resolving problems.
  • A Sound Commercial understanding – An ability to understand business goals and how technical solutions complement and support these goals
  • Out of the Park Presentation and Communication skills – understand the key issues and needs of an audience to whom one is presenting and address the critical business and technical drivers
  • Technical Understanding – an ability to discuss technical issues with both technical and non-technical audiences

How to apply:

Click the apply now button send us your CV.

RecordPoint is an equal opportunities employer. We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

No recruiters please, we’ve got this one covered.